Question 1

Which filing system arranges records alphabetically by name?

Accepted Answer

Alphabetical filing system

Question 2

In alphabetical filing, which name would be filed first?

Accepted Answer

De La Cruz, Antonio

Question 3

Which of the following is NOT a common method of destroying confidential documents?

Accepted Answer

Composting

Question 4

What is the term for the process of determining how long records should be kept?

Accepted Answer

Records retention

Question 5

Which of the following is the correct salutation for a formal business letter to someone whose name and gender are unknown?

Accepted Answer

Dear Sir or Madam:

Question 6

Which type of business letter format places the sender's address, date, inside address, and closing all aligned at the left margin?

Accepted Answer

Full Block

Question 7

Which of the following is NOT typically included in the minutes of a meeting?

Accepted Answer

Names of attendees and absentees

Question 8

Which of the following is the correct way to indicate an attachment in a business letter?

Accepted Answer

Writing "See attached" in the body of the letter

Question 9

Which of the following is a good practice for data entry?

Accepted Answer

Using codes that are easily decipherable by anyone

Question 10

Which of the following is NOT a common method of data verification?

Accepted Answer

Spell checking

Question 11

In spreadsheet applications like Excel, what function is best used to count the number of cells that contain numbers?

Accepted Answer

COUNT

Question 12

What is the term for the process of comparing entered data with the source document to ensure accuracy?

Accepted Answer

Data validation

Question 13

Which of the following file formats is best for preserving the exact formatting of a document across different computer systems?

Accepted Answer

PDF (Portable Document Format)

Question 14

Which of the following is NOT a common function of office copier machines today?

Accepted Answer

Faxing

Question 15

What is the purpose of a surge protector in an office setting?

Accepted Answer

To protect electronic equipment from power surges

Question 16

When answering a business phone call, which of the following is the most appropriate greeting?

Accepted Answer

Hello, [Company Name], how may I help you?

Question 17

Which of the following is NOT an effective way to handle an angry customer or client?

Accepted Answer

Interrupting them frequently to explain your side

Question 18

What is the main purpose of a routing slip in office communication?

Accepted Answer

To track the movement of a document through different departments

Question 19

In a government office setting, which of the following is the most appropriate method to communicate routine announcements to all staff?

Accepted Answer

Email or internal memo

Question 20

If a document has page numbers 2, 4, 7, 8, 10, which number is missing in sequence between the first and last number?

Accepted Answer

6

2026 Civil Service Exam of the Philippines Reviewer - Clerical Operations

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