About this Study Set
This study set covers Clerical Operations through
33 practice questions.
This is a review guide for the Civil Service Exam, focusing on Clerical Operations. It includes questions and answers covering filing systems, document handling, data entry, office equipment, and communication protocols relevant to clerical roles. Every question includes the correct answer so you can learn as you go — pick any format above to get started.
Questions & Answers
Browse all 33 questions from the
2026 Civil Service Exam of the Philippines Reviewer - Clerical Operations study set below.
Each question shows the correct answer — select a study format above to practice interactively.
1
Which filing system arranges records alphabetically by name?
-
A
Chronological filing system
-
B
Alphabetical filing system
-
C
Geographical filing system
-
D
Subject filing system
2
In alphabetical filing, which name would be filed first?
-
A
Dela Cruz, Antonio
-
B
De La Cruz, Antonio
-
C
Cruz, Antonio Dela
-
D
De La Cruz, Anita
3
Which of the following is NOT a common method of destroying confidential documents?
-
A
Pulping
-
B
Shredding
-
C
Incineration
-
D
Composting
4
What is the term for the process of determining how long records should be kept?
-
A
Records inventory
-
B
Records management
-
C
Records retention
-
D
Document appraisal
5
Which of the following is the correct salutation for a formal business letter to someone whose name and gender are unknown?
-
A
Dear Sir or Madam:
-
B
To Whom It May Concern:
-
C
Dear Respected Sir:
-
D
Greetings:
6
Which type of business letter format places the sender's address, date, inside address, and closing all aligned at the left margin?
-
A
Full Block
-
B
Modified Block
-
C
Semi-Block
-
D
Indented
7
Which of the following is NOT typically included in the minutes of a meeting?
-
A
Decisions made
-
B
Action items
-
C
Names of attendees and absentees
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D
Next meeting date
8
Which of the following is the correct way to indicate an attachment in a business letter?
-
A
Writing "See attached" in the body of the letter
-
B
Adding an asterisk (*) after the closing
-
C
Stating "Attachment enclosed" at the top
-
D
Simply attaching the document without mention
9
Which of the following is a good practice for data entry?
-
A
Using abbreviations that are convenient for the data entry operator
-
B
Using full names for all entries
-
C
Avoiding all abbreviations
-
D
Using codes that are easily decipherable by anyone
10
Which of the following is NOT a common method of data verification?
-
A
Spell checking
-
B
Double entry
-
C
Manual comparison with source document
-
D
Automated validation rules
11
In spreadsheet applications like Excel, what function is best used to count the number of cells that contain numbers?
-
A
SUM
-
B
AVERAGE
-
C
COUNT
-
D
MAX
12
What is the term for the process of comparing entered data with the source document to ensure accuracy?
-
A
Data mining
-
B
Data validation
-
C
Data entry
-
D
Data analysis
13
Which of the following file formats is best for preserving the exact formatting of a document across different computer systems?
-
A
DOC (Microsoft Word Document)
-
B
TXT (Plain Text)
-
C
RTF (Rich Text Format)
-
D
PDF (Portable Document Format)
14
Which of the following is NOT a common function of office copier machines today?
-
A
Two-sided (duplex) copying
-
B
Color copying
-
C
Stapling and collating
-
D
Faxing
15
What is the purpose of a surge protector in an office setting?
-
A
To increase internet speed
-
B
To protect electronic equipment from power surges
-
C
To cool down the computer
-
D
To amplify sound from speakers
16
When answering a business phone call, which of the following is the most appropriate greeting?
-
A
Yes, who's this?
-
B
Hello, [Company Name], how may I help you?
-
C
What do you want?
-
D
Is this a business call?
17
Which of the following is NOT an effective way to handle an angry customer or client?
-
A
Acknowledging their feelings and apologizing for their inconvenience
-
B
Interrupting them frequently to explain your side
-
C
Listening actively and empathetically
-
D
Offering a solution or compromise
18
What is the main purpose of a routing slip in office communication?
-
A
To indicate the priority level of a document
-
B
To track the movement of a document through different departments
-
C
To summarize the content of a document
-
D
To request a response from the recipient
19
In a government office setting, which of the following is the most appropriate method to communicate routine announcements to all staff?
-
A
Personal phone calls to each employee
-
B
Email or internal memo
-
C
Bulletin board postings only
-
D
Announcements during a general staff meeting
20
If a document has page numbers 2, 4, 7, 8, 10, which number is missing in sequence between the first and last number?
21
A clerk needs to arrange files alphabetically: MIRANDA, MARQUEZ, MORALES, MARTINEZ. What is the correct order?
-
A
MARQUEZ, MARTINEZ, MIRANDA, MORALES
-
B
MARTINEZ, MARQUEZ, MIRANDA, MORALES
-
C
MARQUEZ, MIRANDA, MARTINEZ, MORALES
-
D
MARTINEZ, MARQUEZ, MORALES, MIRANDA
22
If a photocopy costs ₱2.00 per page and you need 15 copies of a 3-page document, what's the total cost?
23
Which filing system groups records by geographic location?
-
A
Alphabetical
-
B
Chronological
-
C
Geographical
-
D
Subject
24
A 25-page report has pages 13-17 missing. How many pages need to be recopied?
25
If incoming documents must be stamped with date and time, arranged chronologically, then filed, what is the correct order of tasks?
-
A
Stamp, Arrange, File
-
B
Arrange, Stamp, File
-
C
File, Stamp, Arrange
-
D
Stamp, File, Arrange
26
Which file label is correct for documents from 2023?
-
A
2023
-
B
FY23
-
C
2023-2024
-
D
Q4-2023
27
If a clerk processes 120 documents in 8 hours, how many documents are processed per hour?
28
Which sequence is correctly alphabetized?
-
A
Smith, John; Smith, Jane; Snyder, Bob
-
B
Snyder, Bob; Smith, Jane; Smith, John
-
C
Smith, Jane; Smith, John; Snyder, Bob
-
D
Smith, John; Snyder, Bob; Smith, Jane
29
A memo was received at 3:45 PM. If processing takes 15 minutes, when will it be completed?
-
A
4:00 PM
-
B
4:15 PM
-
C
3:50 PM
-
D
4:05 PM
30
A records officer needs to sort files for Region I, II, III, IV-A, and NCR. Which sequence follows government standards?
-
A
NCR, I, II, III, IV-A
-
B
I, II, III, IV-A, NCR
-
C
NCR, IV-A, III, II, I
-
D
I, NCR, II, III, IV-A
31
If a clerk types 85 words per minute with 4 errors, what is their net typing speed?
-
A
81 WPM
-
B
85 WPM
-
C
Cannot be determined without total words typed
-
D
79 WPM
32
When filing documents marked "RUSH," "IMMEDIATE," and "ROUTINE," what is the correct priority order?
-
A
IMMEDIATE, RUSH, ROUTINE
-
B
RUSH, IMMEDIATE, ROUTINE
-
C
ROUTINE, RUSH, IMMEDIATE
-
D
IMMEDIATE, ROUTINE, RUSH
33
A 150-page document needs 3 copies. The photocopier can print 30 pages per minute. How long will it take?
-
A
15 minutes
-
B
10 minutes
-
C
5 minutes
-
D
20 minutes
